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FAQ Center
What are Errors 3001, 3005 and 3009?

Errors 3001, 3005 and 3009 are general errors that may have several different causes. These errors are usually temporary and may be due to heavy internet traffic and/or temporary website maintenance.

In the interim, we have included troubleshooting steps below on clearing the cache and cookie files (or in Microsoft Windows 95 and higher, Temporary Internet Files) from your computer. If the web browser your using is not listed below, check the Help section of that browser or contact their customer support center. (Note: Before you do anything, make sure that you are accessing https://www.paypal.com directly rather than through a Bookmark or Favorites link.

Clearing cache and cookies for Internet Explorer:

  1. Click Start button
  2. Select Settings and then Control Panel
  3. Double-click on the Internet (or Internet Options) and select the General tab
  4. Click Settings in the Temporary Internet Files section and choose View Files
  5. Click Edit and choose Select All
  6. Press the Delete key on your keyboard. If prompted to verify that you want to delete your cookies, click Yes
Clearing cache and cookies for Internet Explorer on a Macintosh:

  1. Click Explorer or Edit at the top of your screen
  2. Click Preferences
  3. Under Web Browser Preferences, click Advanced
  4. Click Empty Now on the right
  5. Under Receiving Files Preferences, click Cookies
  6. Click Delete to the right
  7. Click OK
Clearing cache and cookies for AOL:

  1. Open your AOL account
  2. Click the Settings button on the toolbar ("My AOL" on older versions)
  3. Select Preferences
  4. Select the Internet Properties link on the left-hand side (Older versions will show a WWW box)
  5. In the middle of the Internet Options box is a section called Temporary Internet Files
  6. Click Delete Files and check the "Delete All Offline Content" box
  7. Click OK
Clearing cache and cookies for AOL on a Macintosh:

  1. Click My AOL at the top of your browser
  2. Select Preferences
  3. Click the WWW icon on the left hand side
  4. Click Empty Cache Now
  5. Click the Advanced Settings button on the right. (Note: This will bring up a new window for Advanced Settings)
  6. To the left under Receiving, click Cookies
  7. Highlight all cookies and press Delete on your keyboard
Clearing cache and cookies for Netscape on Microsoft Windows or Macintosh:

  1. Open Netscape and select the Edit pull down menu
  2. Select Preferences
  3. Click Advanced on the left hand side of the screen and then Cache. You will see an option to clear your disk and memory cache. It is recommended you clear both types of cache files. You may also need to locate the folder on your hard drive named Cookies or Magic Cookies and delete the cookies that are stored here

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