1，Will the register account be valid immediately on Moneybookers?

Your register account will be valid immediately on Moneybookers, you do not need to wait for the verification from Moneybookers within 24 hours.

2, How to associate my payment amount with my Moneybookers account?
You can directly associate your Visa card, Carte Bleue card or Mastercard with Moneybookers account simply to complete the payment.

3, Do I need to pay additional fee for Moneybookers payment?

When you add fund to your Moneybookers account with your bank card or credit card, 1.90% fee will be cost .You can pay with Moneybookers account without any extra fees. The arriving time for your adding fund can be tracked by the balance of the associated bank card or credit card; usually it can be arrived immediately. Please click here to get more details.

4,How to pay by Moneybookers on IGVault?
After register on Moneybookers, you can pay for the orders by this account directly, please follow the steps below:

1) Login on IGVault, then you need to click”Track my order” after ordering successfully. Click” Pay Now” to access to the payment page:

2）fill out your Moneybooker’s account and the related password,click”Login” to enter the payment methods choosing page:

3)Selecting the fixable payment method to complete the process.

5,If I paid by Moneybookers, the bank account shows that we had transferred the money successfully. What should I do, while my status of the order still shows 'unpaid“?

Please contact our 24/7 live chat, and tell us about your transaction ID, our customer representative will record your information and let our supervisor to have a check. If there is any further information, we will contact you via email or the telephone on your personal information at once.

6,How long it will be cost to pay by Moneybookers?

It can be arrived immediately.

7,How to check transaction ID?

If you have paid successfully, our system will send you an email to your mailbox, there will be a transaction ID on that email.

8, What should I do if my Moneybooker’s account is suspend?

The reasons why the Moneybooker’s account is suspend is your account has the possibility of credit card embezzlement. It usually takes 24hours’ suspended time, and owners need to provide the related proves to Moneybookers for the verification. There also has the possibility of such situation for your unmatched information between your bank card and registration.

9, The contacting way of Moneybookers.

If you have any questions for help on Moneybookers,please click here to contact Moneybookers’ service center.

Related Questions:

1,How to pay by Bankwire?

2,How to pay by PaySafeCard?

3,How to pay by Visa?