1. How to pay by Telephone/Starpass?

a, When you are willing to pay with telephone,please choose the payment method- "Starpass".Click "Acheter par Telephone " on the top left cornor of the French page:www.igvault.fr.

b. Choose your related country,payment method,game, and your needed amount,click "Ajouter au panier" .

c. If you are already our registered members, please loggin IGVault account. If you are new here,please register first.

d. Fill in the correct delivery information and click "continuer" to continue.

e. Provided all the filled information is correct,please click " payez maintenant".

f.The page will turn into the following ones:

Checking selected country and dail to the phone with the above number.Record the codes the telephone provided, then fill in the codes in

the related boxes and click "OK" .

Provided you select "SMS" to pay with, please send the keywords to the appointed number,and then fill in the related boxes with received codes and click "OK".

If you choose "Internet+" or "Néosurf" to pay with,then you need to provide some related information.Starpass will send the codes to your offered email.Fill in the related boxes with received codes and click "OK".

2,What should I do when I have sent the SMS to Starpass,but I failed to receive the codes,it noted me to provide the keywords?

Please login with IGVault account, enter the order list through "Track my order", click "Payer" on the right side of the list:

Click "Payer" and the page will turn into the "Order Create" page,then click "Payes Maintenant" to access to the Starpass payment page.The encode which composed of 2 graphemes and 2 numbers on the page as follows is exactly the keywords you need. Send the codes to the appointed numbers to get the codes.

3,What should I do when there is something wrong with paying by Starpass?

Please ask the local server center for help.

4,How long it will be cost to pay by Starpass?

It can be arrived immediately.

5,If I have paid my order with Starpass, what should i do, while my status of the order still shows "unpaid"?

If the codes is uncorrect, i.e. the codes are wrong or your may make a mistake to fill in the wrong codes,there will be shows"payment faild ".Firstly please make sure that your code is validated and correct, if the failure of the payment is caused by the mistake operation, you can try to make the order and pay with the codes again.

Any other questions, please contact our 24h*7j live chat, with your order number, starpass codes, and our registered email address.Our online supporters will write down the necessary information and ask for the payment verifying.We will response to you within the limited time.

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