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FAQ - iGVault Guarantees the Safety & Speed of Every Order

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How does iGVault work?

Buyers create order
1. Buyers create order
iGVault verify payment
2. iGVault verify payment
Seller completes delivery within delivery guarantee
3. Seller completes delivery within delivery guarantee
Buyers receive products and give feedback
4. Buyers receive products and give feedback
Sellers get earnings
5. Sellers get earnings

What is a CD key?

The cd key is the serial number or product code which is a combination of letters and numbers that activates a product, normally found on a sticker inside the game's case or printed on the game's quick reference card. The purchased CD Key is used to register and activate the relevant game. Depending on the product, we provide this in the form of a scan of the code or the actual code in text format.

How to withdraw my money?

If there is no problem of the account in the warranty time, after warranty time you can withdraw the money. You can follow these steps: 1.Seller Center→Sale Order→Withdraw (You can see all orders which can be withdrawed) 2.Click“Withdraw”button 3.The browser will jump to the withdrawal page and you are able to withdraw your money(at least 10EUR) in this page.

Bank Card Refund Time Frame

If you pay with credit card and request a refund,please note that the time frame of refund funds appear in shopper's credit/debit card account is different after refund successfully. 

VISA/MASTERCARD refunded: 3-5 business days.

Non VISA/MASTERCARD refunded: 5-7 business days.

Normally it takes banks 14 business day to credit the refunds into the cardholder’s account. Some banks will take 30days or even until their next billing cycle.

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