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FAQ - iGVault Guarantees the Safety & Speed of Every Order More+

What is a CD key?

The cd key is the serial number or product code which is a combination of letters and numbers that activates a product, normally found on a sticker inside the game's case or printed on the game's quick reference card. The purchased CD Key is used to register and activate the relevant game. Depending on the product, we provide this in the form of a scan of the code or the actual code in text format.

Why does my order need to be verified for payment?

In order to verify that this online payment has not been made by someone who stole the card or use it without the permission of the owner, we need copies of your ID card /credit card or other documents that we ask you to provide.All your personal information will be d after the verification.

Bank Card Refund Time Frame

If you pay with credit card and request a refund,please note that the time frame of refund funds appear in shopper's credit/debit card account is different after refund successfully. 

VISA/MASTERCARD refunded: 3-5 business days.

Non VISA/MASTERCARD refunded: 5-7 business days.

Normally it takes banks 14 business day to credit the refunds into the cardholder’s account. Some banks will take 30days or even until their next billing cycle.

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